Ravenscourt is a licensed Guest House - centrally located in Grantown-on-Spey in the Cairngorms National Park at Seafield Avenue, Grantown on Spey PH26 3JG | Tel: 01479 872 286 | info@ravenscourthouse.co.uk

Terms and Conditions

 

Privacy

 

General

Cancellation – Cancellations on direct bookings are free up until 14 days before the date of your stay. Between 4 and 14 days the first night of the stay is payable and 4 days before your stay, the full amount becomes payable. If you are concerned about a possible cancellation then please make sure you have cover with travel insurance.

Cancellations on third party bookings are free up until 14 days before the date of your stay, after which the whole amount becomes payable. Please see the specific terms and conditions on each relevant booking site, such as Expedia and booking.com for full details.

A valid credit/debit card is required at the time of booking. No money will be taken from the card, the details are to confirm and hold your booking. We do not take a deposit.

Payment is made on departure. Cash and UK debit card or credit cards are accepted

Check in is from 4pm to 7pm. Please notify us in advance if you plan to arrive at a different time. If you need to arrive outide of these times, you are very welcome to use our car park and walk into the town centre, which is two minutes away and has many cafes and bars.

Check out is by 10.30am. Please ask if you need a later checkout time, and we will do our best to accommodate you.

We are a pet free establishment


Privacy, Cookies, Storage of data

Privacy

Our website and our business comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

What we use your personal information for and why

This site uses Google Analytics (GA) to track user interaction. We use this data to understand how potential clients use our site and the journey that they take through it. This information then helps us make the site even better for our visitors, the information does not give to access to any personal information that would allow us to identify a specific individual. It does give us your location, device used to access the webpage and the internet browser you used. Google is by definition a third party data processor. If you do not want GA to track your movements on our webpage then please disable your cookies on your internet browser.

How we use your data from the contact form and email links

Should you choose to contact us using a contact form on any page of our site, or an email link, the data comes straight to us as an email, it is not stored on the website. Our SMTP servers are protected by SSL so your content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. We only ask you for the minimum amount of personal information purely to be able to identify you when we contact you. For example we ask for your phone number and email as we may contact you via one or both of these methods. We ask for your name as you may give us a phone number that is used by more than one person.

Storage and usage of personal information

We store personal information from you that came via the contact form, telephone, third party booking sites and contact us email links.

We store your details, including full name, address and email when direct or third party bookings are made. Depending on how the booking is made these are stored securely within our third party companies’ servers and locally within our building. The third parties we work with are Freetobook.co.uk, Quickbooks.co.uk, booking.com and other affiliated organisations. Where financial details are stored by us locally they are secured within a safe and we do not store any credit card or payment details on our own server.

We never, ever sell your personal information to any third parties.

Data Security

Any breaches in security of this website will be reported immediately to all relevant persons.

Cookies

How we use Cookies

We are keenly aware of the trust you place in us, and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect using cookies when you use our websites, why we collect it and how we use it to improve your experience.

About cookies

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by:

Remembering preferences, so you don’t have to keep re-entering your choices when you visit again
Measuring how you use a site, so that changes can be made to ensure it meets your needs
None of our cookies used for our sites can be used to identify you personally. They are just used to help make the site better for you. To learn more about cookies and how to manage them, visit http://aboutcookies.org/. Read on to find out more about how we use cookies.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.

Measuring our web site usage– GOOGLE ANALYTICS

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Google Analytics does not collect any personal information, as identified in their privacy policy. Google also offers a browser plugin that allows users to opt out of their analytics.

Running our sites – session cookies

To run our sites we use “session cookies”. These cookies are used to remember selections and preferences that you’ve already made or information that you’ve already given. Certain parts of our sites will not work if cookies cannot be set (for example if you set your browser to refuse all cookies).

How do I manage cookies or turn them off?

You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services such as those with a secure login, which require cookies to be set in order to work.

All modern browsers will let you change your cookie settings to give you broad control over whether cookies can be set or not. For more information, visit the help section for the browser you use.

Here are a few of the most popular:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

If you are concerned about third party cookies generated by advertisers, you can visit the Your Online Choices website which allows you to turn these off.

Website Hosting

Our website is hosted by:

Nublue Ltd
Reg: 05523340.

Registered office:
Waterview
White Cross, Lancaster
Lancashire, UK
LA1 4XS

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